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Refund and Returns Policy

Effective Date: June 2, 2026

Thank you for shopping at UAB Demarket (“we,” “our,” or “us”) via uabdemarket.com (the “Site”). We value your business and strive to provide high-quality products.

If you are not entirely satisfied with your purchase, we are here to help. This Refund and Returns Policy outlines the conditions, timeframes, and procedures for processing returns and refunds. By making a purchase on our Site, you agree to the terms detailed below.

1. No “Refund-Only” Policy (Mandatory Return Requirement)

To maintain a fair marketplace and prevent fraudulent activities, UAB Demarket strictly prohibits “refund-only” transactions.

  • Physical Return Required: We do not issue refunds, store credits, or replacements under any circumstances unless the physical item is successfully returned to our registered address.
  • Inspection Dependency: No financial reimbursement will be triggered, authorized, or processed while the item is still in the buyer’s possession.
  • No Exceptions: This policy applies universally to all claims, including but not limited to cases where the buyer claims the item is “not as described,” “no longer wanted,” “wrong size,” or “defective.”

If you request a refund, you must initiate a formal return and ship the item back to us following the guidelines in Section 3.

2. Return Eligibility Window

In compliance with European Union consumer protection laws, you have the right to change your mind and return your purchase.

  • 14-Day Cooling-Off Period: You must notify us of your intent to return the item within 14 calendar days from the date you (or a third party designated by you) physically received the goods.
  • Return Shipping Deadline: Once you have notified us, you must mail the item back to us within another 14 calendar days. Returns shipped beyond this timeframe will not be accepted.

Item Condition Standards

To qualify for a refund, the returned item must fulfill the following strict criteria:

  • The item must be unused, unwashed, and in the exact same condition that you received it.
  • The item must be in its original packaging, with all original tags, labels, and protective seals intact.
  • The item must be accompanied by the original receipt, invoice, or valid proof of purchase.

We reserve the right to refuse a return or apply a deduction if the item shows signs of wear, damage, or alterations.

3. How to Initiate a Return

To return an item, you must strictly follow this step-by-step procedure:

  1. Contact Support: Send an email to vintage@wardrobestowkit.com or call +(370) 65032458 to submit a formal return request. State your order number and the specific item(s) you wish to return.
  2. Receive Authorization: Our team will review your request and provide a Return Merchandise Authorization (RMA) number and detailed shipping instructions. Do not ship items back without prior authorization.
  3. Pack and Ship: Package the item securely. Clearly write your RMA number on the outside of the parcel. Ship the package to our official return facility:UAB Demarket
    ežero g. 3a, bajorų k.
    LT-42102 Rokiškio r.
    Lithuania

4. Shipping Costs and Risk

  • Customer Responsibility: You are solely responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
  • Tracking Mandatory: We strongly recommend using a trackable shipping service and purchasing shipping insurance. We do not guarantee that we will receive your returned item.
  • Lost Packages: If a return package is lost or damaged in transit before reaching our address, the risk remains with the buyer. No refund will be issued for items we do not receive.

5. Inspection and Processing

  • Inspection Window: Once your return package arrives at our facility, our quality control team will inspect the item within 5 to 7 business days.
  • Status Notification: We will send you an email to notify you that we have received your returned item and inform you whether your refund request is approved or rejected based on the item’s condition.

6. Approved Refunds

If your return is approved, your refund will be processed immediately.

  • Original Payment Method: The refund amount will automatically be credited back to your original credit card or original method of payment.
  • Timeline: Depending on your card issuer or banking institution, it may take an additional 5 to 10 business days for the funds to reflect in your account.
  • Deductions: If the item is returned in a slightly depreciated value due to unnecessary handling by you, a partial deduction may be applied to the refund amount.

7. Damaged, Defective, or Incorrect Items

If you receive a item that is broken, defective, or incorrect due to our error, our “No Refund-Only” policy still applies.

  • You must document the damage immediately by emailing photos to vintage@wardrobestowkit.com within 48 hours of delivery.
  • You must ship the defective item back to us using our authorized return process.
  • Shipping Cost Reimbursement: Upon receiving and verifying the manufacturing defect or fulfillment error, we will refund you the item price and reimburse your standard return shipping costs.

8. Non-Returnable and Non-Refundable Items

Certain types of goods are exempt from being returned due to hygiene, safety, or customization reasons:

  • Custom-made, personalized, or altered items.
  • Perishable goods or intimate apparel (if the hygiene seal is broken).
  • Gift cards or downloadable software products.
  • Items purchased during clearance sales explicitly marked as “Final Sale.”

9. Contact Details

For any inquiries, clarifications, or support regarding our Refund and Returns Policy, please contact our administrative team:

  • Company Name: UAB Demarket
  • Website: uabdemarket.com
  • Contact Email: vintage@wardrobestowkit.com
  • Phone Number: +(370) 65032458
  • Postal Address: ežero g. 3a, bajorų k., lt-42102 rokiškio r., Lithuania