Effective Date: June 2, 2026
Welcome to UAB Demarket (“we,” “our,” or “us”). We operate the e-commerce website uabdemarket.com (the “Site”).
We are committed to delivering your orders securely, efficiently, and transparently. This Shipping Policy governs all shipments originating from our facility and details our processing timelines, shipping methods, delivery fees, and tracking procedures. By placing an order on our Site, you accept the practices outlined below.
1. Order Processing and Handling Time
All orders are processed and prepared for shipment from our fulfillment center in Lithuania within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
- Cut-Off Times: Orders placed before 12:00 PM (EET) will begin processing the same business day. Orders placed after this time, or during weekends and holidays, will begin processing the following business day.
- Verification Delays: High-volume sales periods, promotional events, or incomplete address details may slightly extend processing times. If there is a significant delay in the shipment of your order, we will contact you directly via email (vintage@wardrobestowkit.com).
2. Shipping Destinations
We offer reliable shipping solutions both domestically within Lithuania and internationally across Europe and globally.
- Domestic Shipping: Covers all regions within Lithuania.
- International Shipping: We ship to most European Union nations, the United Kingdom, North America, and selected global locations.
- P.O. Boxes & APO/FPO: Please note that we do not ship to P.O. Boxes, APO/FPO addresses, or military bases due to courier delivery restrictions. A physical address must be provided at checkout.
3. Shipping Rates and Delivery Estimates
Shipping charges for your order are calculated automatically and displayed dynamically at checkout, based on the total weight of the package and the delivery destination.
Estimated Delivery Timelines
- Domestic (Lithuania): 1 to 3 business days via local courier networks or parcel terminals.
- European Union (EU): 3 to 7 business days via standard road or express air freight.
- International (Non-EU): 7 to 14 business days, depending on the destination country and customs procedures.
Please note: Delivery timelines are estimates provided by our shipping partners and are not strictly guaranteed. Actual delivery times may vary due to carrier delays, severe weather conditions, or customs clearance bottlenecks.
4. Tracking Your Shipment
Once your package has been handed over to the courier service, you will receive a Shipping Confirmation email containing your unique tracking number and a link to the carrier’s online tracking portal.
Tracking information typically updates within 24 hours of dispatch. If you do not receive tracking details within 4 business days of placing your order, please contact our support team at vintage@wardrobestowkit.com or call +(370) 65032458.
5. Customs, Duties, and Import Taxes
- Within the European Union: Orders shipped to destinations within the EU are not subject to additional customs duties or import tariffs. Standard Value Added Tax (VAT) applies at checkout where legally mandated.
- Outside the European Union: For international shipments destined outside the EU (including the US and UK post-Brexit), the recipient is registered as the importer of record. UAB Demarket is not responsible for any customs clearance fees, import duties, tariffs, or local taxes levied by the destination country. All such additional fees are the sole responsibility of the customer and must be settled upon delivery to release the parcel.
6. Incorrect or Incomplete Delivery Addresses
We ship exactly to the address provided by the customer during the checkout process.
- Customer Responsibility: It is your responsibility to ensure the shipping address, contact name, and phone number are 100% accurate and complete.
- Rerouting and Return Fees: If a package is returned to our facility (ežero g. 3a, bajorų k., lt-42102 rokiškio r.) due to an incorrect address, insufficient delivery details, or because the customer failed to collect the parcel from a pickup point, the original shipping costs are forfeited. The customer will be billed for any return-to-sender fees and the secondary shipping costs required to resend the package.
7. Damages, Losses, and Missing Packages
We take extreme care in packaging your goods safely. However, if your package arrives damaged or goes missing during transit, please follow these guidelines:
- Damaged in Transit: If your package arrives physically damaged or tampered with, document the condition immediately by taking photos of the external box and the internal items. Contact us at vintage@wardrobestowkit.com within 48 hours of delivery to lodge a claim.
- Lost Packages: A package is officially classified as lost if the carrier’s tracking shows no movement for more than 14 business days. In such cases, we will open an investigation with the courier service to locate your parcel or arrange a replacement/refund.
8. Order Cancellations and Modifications
Because we aim to dispatch orders quickly, we can only modify or cancel an order if it has not yet entered our fulfillment queue. If you need to update your shipping information or cancel an item, contact us immediately at +(370) 65032458. Once a shipping label is generated and a tracking number is assigned, no modifications can be made.
9. Contact Information
If you have any further questions or require specific logistics support regarding your shipment, please reach out to us:
- Company Name: UAB Demarket
- Website: uabdemarket.com
- Email Support: vintage@wardrobestowkit.com
- Phone Number: +(370) 65032458
- Corporate Address: ežero g. 3a, bajorų k., lt-42102 rokiškio r., Lithuania